Effective Date: 05 April 2024

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Lux Party Co. ("we," "us," or "our") operates the website located at https://www.luxpartyco.com (the "Site").

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We strive to ensure your complete satisfaction with your personalized products. However, we understand that occasionally issues may arise. Please review our refunds policy for customised items below:

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Refund Eligibility

Due to the personalised nature of customised items, refunds are only available under the following circumstances:

• Defective or Damaged Items: If your customized item arrives defective or damaged, we will offer a full refund or replacement. Please contact us within 7 business days of receiving the item and provide clear photographs showing the issue.

• Incorrect Personalisation: In the event that we make an error with the personalisation details (e.g., incorrect spelling, wrong color), we will gladly provide a replacement or refund. Please notify us of any discrepancies within 7 business days of receiving the item.
   

Non-Refundable Items

Other than the circumstances outlined above, customised items are generally non-refundable. We cannot accept returns or offer refunds for personalised products unless they are defective, damaged, or contain errors in personalisation.

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Return Process

If you believe your customised item is eligible for a refund based on the criteria mentioned above, please follow these steps:

• Contact us to initiate the refund process. Please include your order number and details of the issue.

• If  your request is approved, we will provide you with instructions on how to return the item.

• Upon receipt of the returned item, we will inspect it to confirm the eligibility for a refund.

• If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

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Changes to This Refunds Policy

We reserve the right to update or modify this Refunds Policy for customized items at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

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Contact Us

If you have any questions or concerns about our Refunds Policy for customised items, please feel free to contact us.

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